Your e-wallet is evolving!

What They Need to Know

As part of service improvements and the transition to a new payment management platform, a new e-wallet has been created for their organization. Funds have been securely transferred, and these changes will be reflected in their accounting records.

1. Certification: Updating Required Information

• Existing Data Transmission
  The information provided during the first KYC process has been sent to the service provider.

• New Regulatory Requirements
  Due to recent regulations, additional information, such as the SSN number last digit, is now mandatory.

They will receive an email notification if their certification is rejected.

What to Do If This Information Is Missing

Impact of Required Actions

• If additional information is requested, their payments will not be suspended immediately.
• They can continue to:
  • Receive incoming payments within the following timeframes: 180 days.
• After these deadlines, a complete KYC renewal will be required to restore functionality.

2. Operational Continuity

Here’s how different transactions will be handled during and after the migration:

• Automatic Transfers
  If their balance was positive at the time of migration, the funds were automatically transferred to the new account.

• Pending Transactions
  Transactions in progress (refunds, disputed payments, etc.) will initially be processed on the old account and then transferred to the new one.

Transfers between the old and new accounts are automatic and occur every 4 hours, ensuring the old account remains at a zero balance.

During the first month of your migration, if you have collected funds during this period, we will issue one invoice for online account fees. However, two separate accounting entries will be recorded:

• One entry for the online account fees related to payments made before the migration.
• A second entry for the fees related to payments made after the migration.

3. Managing Both Accounts

For optimal transparency:

• The old account remains accessible for viewing historical data.
• The new account consolidates all current and future transactions.

4. New Tools and User Interface

A new interface has been introduced to help them easily access information for both accounts:

• Main pages, such as balances and statements, will display the active new account by default.
• They can switch to the old account using dedicated links.

5. Accounting

Transfers are clearly labeled in their records:

• "Transfer from old e-wallet account" for funds moved to the new account.
• "Transfer to old e-wallet account" for adjustments made to the old account.