How to get help (videos, articles, and guides)

Before starting

As the Customer Support Team, our mission is to help you in your daily operations on the software. We want to make sure that this is a centerpiece in our service, so this article presents the different ways you can find an answer to your question or problem, in the most efficient way possible.

The following topic will be covered:

• Where you can find our help

Where you can find our help

Here we propose a list of resources linked to the use of our software (plus a bonus tip in case you want to dig more into the Nonprofit world!).

Resources to learn more about our software

There are 4 main ways to get more information and support:

1. The help center: Aims to give you immediate answers to your questions. By clicking on the help button, you will find a list of suggested articles based on the page where you are located. Do not hesitate to check them out when you have a question!
    
   To get help, just look for the little leaf in the top right corner:
   

   If you are on the page Community > Contacts, for example, the Support Center panel displays suggested articles on managing your CRM:

   

2. Downloading our Guides: Guides help you to kick-start several usecases with a step-by-step approach (general onboarding, website design, accounting, bank reconciliation, etc.)
3. Visiting our Springly Academy (video center): short video contents (less than 2') explaining how to perform diverse actions on the platform

4. Contacting our Support Team: If the online resources do not answer your question, no worries, our team is here to help! You can contact us through the customer support messaging system, where requests are broken down by subject and processed within 24 hours. 

   Do you have a question that the help center doesn't cover? You can reach out to us in a few simple clicks!

The customer support messaging system allows us to assign your requests to the right person, based on their areas of expertise (website, community, email campaigns, etc.) This will ensure that you get the most complete and personalized answer.

Bonus tip! Resources to go further