Feedback and developments

Before starting

At Springly, we listen to our users and appreciate their feedback on the features they like, that are most useful to them, or that they would like to see improved.

We rely on this feedback to help build our future developments.

Here we explain the types of feedback and how to share it with us.

Types of feedback

It can be something that is bothering you when using a feature, or maybe the software as a whole...

It can be a comment on what you would like to be able to do with the software and why you need it...

Or it can be simply to tell us what you like about Springly 😊.

Share your feedback

Simply go to your platform and click on the little leaf icon that says "Help", at the top right of your screen. Then click on Contact us.

You will be redirected to our Submit a Request menu. Then just select Product feedback and the options that apply to your case. Please try to provide as much detail as possible in order to give us enough information to understand the context of your feedback.

Unfortunately, we are not always able to respond to your feedback, but be sure that all feedback is read, sorted, and referenced for future use.

From feedback to developments, yes!

Depending on our internal priorities, technical needs, and analysis of user feedback, we decide whether or not to engage in certain developments.

Please note our developments must always meet these three conditions:

• Serves the largest number of our users 
• Can be broken down into sprints 
• Can be maintained over time 

We want to meet the real needs of nonprofits, therefore, we encourage you to always share your feedback.

We would love to hear from you!