Before starting
After making a payment, you might receive either a confirmation or a failure email.
This article explains the following questions related to them:
- I have not received a confirmation of my order. Has it gone through?
- How long does it take to receive the confirmation email or payment failure email?
- When is my order approved?
- I receive an error message when clicking on the payment link from the organization. What should I do?
- If I receive an error message, should I repeat the payment?
I have not received a confirmation of my order. Has it gone through?
If the confirmation page loads, your order has been confirmed, and the confirmation email will arrive soon. If you don't see anything after a while, check your spam folder.
How long does it take to receive the confirmation email or payment failure email?
Receiving confirmation or payment failure emails is almost instantaneous. However, this may not always be the case and depends largely on the response time of the banking institutions involved in the payment. It also depends on Springly's overall email load at that given time, which may cause a short delay.
When is my order approved?
Your order will be approved as soon as we have news from your bank that your payment has been authorized.
If you receive an error message when you go to place your order, there could be several reasons for this. Check this article for more information.
I receive an error message when clicking on the payment link from the organization. What should I do?
If this happens, it is likely because there is an unexplained error related to your order. You should contact the organization in order to solve the problem.
If I receive an error message, should I repeat the payment?
Yes, you should repeat the payment from the same page.
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