Confirmation or failure e-mails

When you pay for a membership, a donation, or a purchase on a platform using Springly, a communication is sent to you.

This article answers the following questions:

• I have not received confirmation of my order. Is it validated?
• How long does it take to receive the payment confirmation or failure e-mail?
• When is my order confirmed?
• I get an error message when I click on an association payment link. What to do?
• What should I do if I make a mistake when paying for my order?

I have not received confirmation of my order. Is it validated?

If the success page loads, your order has been confirmed. The confirmation e-mail should arrive in your inbox shortly.

Feel free to check your spam folder.

How long does it take to receive the payment confirmation or failure e-mail?

Sending is almost instantaneous, but this may depend on the response time of the banking institutions, as well as a short delay in sending the e-mails, depending on the current overall e-mail load on Springly.

If you haven't received anything after a few hours, we invite you to contact us at https://help.springly.org/hc/en-us/ providing as much information as possible. This will enable us to get back to you quickly.

When is my order confirmed?

Your order will be validated upon receipt of payment authorization from your bank.

Payment error

I get an error message when I pay for my order. Why?

Here are the probable causes:

• Your credit card is no longer valid
• Your bank account isn't big enough provisioned 
• There is an error in the 3D Secure code.

To unblock this situation:

• Check that your bank card is one of those accepted;
• Check that it is valid
• If you have received several SMS messages for 3D Secure, take the last one into account and check that the amount indicated in the SMS corresponds to the amount you have to pay
• Check that you have sufficient funds in your bank account and that the payment limit on your credit card has not been reached
• Contact your bank: there may be a problem with your account.

I get an error message when I click on a payment link sent by the association. What to do?

The payment link is used once your membership application has been validated.

If it takes you to an error page, there's a problem with your order.

Please contact the association to resolve the problem.

What should I do if I make a mistake when paying for my order?

If there is an error, it means that the payment was not successful. We invite you to repeat the operation from the same page.

If the problem persists, we invite you to contact us on https://help.springly.org/hc/en-us/ providing as much information as possible. This will enable us to get back to you quickly.