Principle of booking the accounting record

Theory

You have recorded a membership for $50; the member has already paid and is requesting a refund. You agree to reimburse this person and, therefore would like to record this entry in the accounts.

The refund entry is simply the reverse entry of the membership.

So, if your sales script looked like this: 

The refund entry will look like this (in case you refund the person)

Book the entry in Springly

Let's keep the same example as before. You have recorded a membership of $50 in your accounts. You want to reimburse this person for the same amount.

Go to Accounting > Book Entry > Book a New Expenditure:

With the Refund/Credit value entered, a new Refunded Account field is displayed below it.

To maintain accounting consistency, choosing the same account as the one used when recording your revenue is important.

Enter the other fields on this page (the payment method used for the refund, the amount refunded, etc.). And save. The software will then make a refund entry.

Book a credit note (without refund)

You make a commercial gesture and would like to record a credit note canceling a receipt or to deduct it from a future purchase. The principle is the same, except that no payment will be entered.

Open the Expense/Revenue entry page and select the Refund/Credit account field.

Enter the other fields except for the Payment Method field and click on the Subsequent Payment option. Then click Save.

Reversal of the initial entry

The entry will be added to the list of payables and receivables on the Accounting > Journal book Entry > Payables and receivables page. If necessary, you can consolidate it with an existing income/expense to cancel it.