Special case

There are cases where you will only collect part of a membership or event registration.

Example:

• For payment by installments, if you and your member want to stop the next installments and you have already received a part of his membership.
• For a one-time payment, in case of cancellation of a registration/event or error in the choice of the formulas by the buyer.

In the case of online payment, we do not handle partial refunds. As a workaround, we offer you to make a refund via an offline payment method.

For example, you have received a membership of $100 paid online or offline, and you want to make a partial refund of $50.

Since we do not handle partial refunds automatically (via the Refund All button), you can use the following workaround:

• Partial Refund via offline payment (check, wire transfer, or credit card)
• Create the corresponding accounting entry and link it to the third party concerned.

If the partial Refund is made offline using the proposed solution, the software will not issue a credit note. Just so you know, you will have to issue it manually. More information is in this article.

To go further

You will find all the information on how to make a refund on payment of memberships, events, donations, etc., in this article.