Management of physical and electronic tickets

Before starting

For your typical event, electronic tickets can be issued and sent to the buyers. You can also issue physical tickets.

Both physical and electronic tickets come with a QR code and a barcode, allowing you to scan tickets at the entrance to your events.

To learn more about scanning tickets, read this article. 

This article deals with the following points:

• Electronic tickets
• Physical tickets
• Tracking scanned tickets

Electronic tickets

Using an electronic ticket

The e-ticket saves a considerable amount of time on the day of your event as you simply scan each person's e-ticket upon arrival. 

If you expect a lot of participants (let's say hundreds...), this method will be a lot more effective than a list entry check.

Issuing electronic tickets

• From the left side menu, go to Forms & Campaign > Events > Manage

• Then, navigate to the Configuration tab, and go to step 6, Payment Options.

• Scroll down to Receipt and Confirmation Email. This is where you can define when to issue your e-tickets.

Here, you have the choice between 3 options: 

1. Do not issue: An electronic ticket will not be issued. 
2. Issue upon registration: An electronic ticket will be issued upon registration to the event, even if the payment is not settled.
3. Issue upon payment: An electronic ticket will be issued only once the payment has been made.

Save your changes by clicking on Save at the bottom or top of the page. 

Physical tickets

Using physical tickets

Issuing ticket books makes it possible to sell physical tickets, for example via a stand or box office.

You can issue both electronic and physical tickets for the same event and sell your tickets through multiple channels.

Issuing Ticket Books

To issue physical tickets, go to the Share tab of the event and scroll down to Ticket book. Then click on Create a Ticket Book.

Now you can:

• Indicate the number of tickets
• Select the main service
• Add an image to display on the ticket

Then click on Create ticket book. Now your physical tickets are made! You can also Download the issued ticket book from this page to print them.

Implications of creating ticket books

When you issue a ticket book, it creates:

• A transaction.
• As many sales as tickets issued (1 sale = 1 participant)

If you delete a transaction linked to a physical ticket book, it will therefore delete all sales (i.e. all lines linked to issued tickets.)

Tracking scanned tickets

At the end of your event, you are able to track which tickets have been used and which tickets have not. 

Go to the Attendees tab, click on the Information to display icon, and check the Scanned Ticket box to display this column in the list of registrants.

You will see which tickets, physical or electronic, have been scanned at the entrance. In the above example, no tickets have been scanned.